OUR TERMS & CONDITIONS
BUSINESS NAME & CONTACT DETAILS
This website Illustrated-books.co.uk and Illustrated Books ‘n More is an online shop run by Laker Sharville Ltd. We are a design, publishing and trading company based in the UK. We have been in business since 1981. Our address is Black Barn Studio, 208 Smallfield Road, Horley, Surrey RH6 9LS, United Kingdom. Telephone +44 (0)1342 841666. Our studio hours are 9am to 5.30pm, Monday to Friday. We can be contacted by email via our contact form.
Illustrated Books ‘n More is a trade name and logo belonging to Laker Sharville ltd..
Our aim is to be honest and open in our business dealings. When you purchase a book or item from us we will:
- Confirm your purchase by email. We will than aim to package and deliver your purchase as quickly as possible.
- Delivery times are shown on the checkout page. We cannot guarantee to meet these times but will do our best to do so. If there is a delay we will advise you by email.
- We will send your purchase via the courier service we find most suitable to your delivery address. We will use tracking and also insure your purchase, where possible.
- If you wish to purchase an item but have concerns about insurance, delivery or any other matters please contact us before purchasing. We are always happy to discuss your requirements.
We aim to comply with The Consumer Protection (Distance Selling) Regulations 2000.
A customer can pay using credit or debit cards via the secure Stripe payment system or PayPal. You do not need to have a PayPal account to be able to pay using payment cards.
Books and picture books, magazines, newspapers, publications are zero rated for UK VAT. The same applies to customers outside the European Union.
PRIVACY & SECURITY
This website is secured with an SSL Certificate. We do not store your credit card details anywhere on our website, in our business premises, on our computers or our hosting companie’s servers. We use a strong, secure, reliable financial partner (Stripe.com) to process all credit card transactions through a secure API.
Any personal information that we keep on you or your purchases are stored in a secure location for delivery and for tax purposes. We do not use your personal data for marketing or pass on or sell your details to any other parties.
The shipping cost is an addition to the book price. If a book or package is very heavy or oversized and requires additional shipping costs we will contact you about extra charges.
Please note that the shipping cost does not cover any additional taxes or administrative fees that your local government or region might charge. Any additional taxes or administrative fees are the responsibility of the customer.
All items are carefully packed by us and shipped via the UK Post Office or one of the major international couriers. Items are shipped with tracking (where possible) to ensure they are delivered safely.
Each purchase from Illustrated-books.co.uk (Laker Sharville Ltd.) can be cancelled and returned at any time until fourteen working days after the goods have been delivered. IMPORTANT Before returning your item you must notify us via our contact form. You will then receive a return authorization code from us. Please do not return items before notifying us. Please use our contact form to advise of a cancellation and return.
When returning items, the purchaser must take reasonable care of the goods and return them in the same condition. The goods must be returned by insured recorded delivery and the purchaser will be responsible for paying for the return of goods if they cancel. IMPORTANT Before returning your item you must notify us via our contact form. You will then receive a return authorization code from us. Please do not return items before notifying us. Please use our contact form to advise of a cancellation and return.
When returned goods are received by us in the same condition as sent by us we will confirm receipt by email and refund your payment. Refunds are limited to the original purchase price, including the original delivery cost. Refunds will be confirmed by email.
QUESTIONS OR CONCERNS
If you have any questions about an item in our shop please use our contact form. We are always happy to supply more information or additional photographs.
Please address any complaints, concerns or inaccuracies you find on this website to our address above. If you have any questions about us, these terms and conditions or the items we sell please contact us.
Laker Sharville Ltd. April 2016.